A Closer Look–Dell Managed Services for SMBs

Posted on February 18, 2010 by lauriemccabe

Last April, I participated in Dell’s Managed Services launch for SMBs. At the event, Dell had a couple of customers on hand who were both very satisfied with the service. Later in the year, Dell asked my colleague Sanjeev Aggarwal and I to conduct a Dell-sponsored research study to learn more about how Dell Managed [...]

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Microsoft–Still Relevant, But No Longer Dominant (Redux)

Posted on February 12, 2010 by lauriemccabe

Last week, former Microsoft VP Dick Brass wrote a very thought-provoking op-ed in the New York Times entitled Microsoft’s Creative Destruction which sparked some interesting commentary from media, industry insiders and observers, and so I thought I’d toss my two cents into the mix as well. Where should I begin? Since the dotcom boom, people [...]

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What is Total Cost of Ownership, and Why Should You Care?

Posted on February 1, 2010 by lauriemccabe

(Originally published in Small Business Computing, January 29, 2010) Technology insiders tend to throw around technical terms and business jargon, assuming people outside the industry understand what it all means. By its nature, technology vocabulary is often confusing and complicated, and insiders often add to the confusion by over-complicating things. To help add a sense [...]

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