Co-authored by: Laurie McCabe and Sanjeev Aggarwal, SMB Group, and Brent Leary, CRM Essentials How quickly is social media catching on as an engagement channel for SMB customer service and support? It depends on who you ask—and has significant implications for both SMBs and traditional CRM vendors. In our joint SMB Group-CRM Essentials “2011 Small [...]
Filed under: SMB, Social Business, Uncategorized | Tagged: data, email marketing, marketing, small business, SMB, social business, social media, social media survey, social networking, social software, statistics on social media, survey, technology | 6 Comments »
