Highlights from the 2011 SMB Group Collaboration Study

Posted on November 29, 2011 by lauriemccabe

The SMB Group and CRM Essentials recently completed the 2011 SMB Collaboration and Communications Study. We asked more than 800 SMB (small business is 1-99 employees; medium business is 100-999 employees) decision-makers and influencers how they collaborate, what tools they use and what their appetite is for integrated collaboration suites. In this Slideshare presentation, we [...]

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Are Business App Stores Gaining Steam with Small Businesses?

Posted on November 17, 2011 by lauriemccabe

I’ve been reviewing data from our latest survey, the 2011 SMB Routes to Market Study, which zeros in on how SMBs discover, learn about, evaluate and purchase software and service technology solutions. This study was a refresh of our 2010 SMB Routes to Market Study. In both years, we asked customers, “Do you use/plan to [...]

Filed under: cloud computing, Small Business Software, SMB, Uncategorized | Tagged: , , , , | 5 Comments »

Smarter Commerce for the Midmarket: An Interview with IBM’s Ron Kline

Posted on November 14, 2011 by lauriemccabe

In conjunction with IBM’s Smarter Commerce initiative, the SMB Group and CRM Essentials are working on a series of posts discussing how technology is empowering today’s customer, and why companies have to change their approach in order to build strong relationships with them. This is the third post in the series, which is a summarize transcript [...]

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My Love-Hate Relationship With Twitter

Posted on November 12, 2011 by lauriemccabe

If you’re in the IT industry, tweeting has probably become a regular part of your day, like brushing your teeth. I know it has for me, as an industry analyst and researcher. But, since joining the Twitterverse in 2008, I’ve slowly but surely reconciled myself to the fact that Twitter is my frenemy–because in most [...]

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Closing the SMB Business Intelligence Gap

Posted on November 9, 2011 by lauriemccabe

Most small and medium businesses (SMBs) can relate to Albert Einstein’s famous quote that  “Information is not knowledge.”  Many SMBs have plenty of data, but find it challenging to get the insights from it that they need to run their businesses more effectively and efficiently. Businesses have always needed the ability to track and measure [...]

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Are You Ready? Transforming Your Business for the Smarter Customer

Posted on November 7, 2011 by lauriemccabe

—by Laurie McCabe, SMB Group In conjunction with IBM’s Smarter Commerce initiative, the SMB Group and CRM Essentials are working on a series of posts discussing how technology is empowering today’s customer, and why companies have to change their approach in order to build strong relationships with them. This is the second post in the series. [...]

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Dell Boomi: A Microcosm of Dell’s New Virtual Era

Posted on November 2, 2011 by lauriemccabe

After attending Dell World, Dell’s first ever user conference a couple of weeks ago, it’s apparent that Dell’s progression towards becoming a pivotal vendor in what it terms the “virtual era” is well underway. And, last week’s announcement of Dell Boomi’s Fall 2011 release provides a prime example of how Dell is crossing the chasm [...]

Filed under: cloud computing, Uncategorized | Tagged: , , , , , , | 2 Comments »

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