The SMB Group and CRM Essentials recently completed the 2011 SMB Collaboration and Communications Study. We asked more than 800 SMB (small business is 1-99 employees; medium business is 100-999 employees) decision-makers and influencers how they collaborate, what tools they use and what their appetite is for integrated collaboration suites. In this Slideshare presentation, we share some key highlights from the study, including:

  • Top Business Challenges
  • Collaboration Culture
  • How Collaboration Culture Affects Corporate Performance
  • Reliance on and Satisfaction with Collaboration Tools
  • Collaboration Budgets
  • Adoption and Plans for Integrated Collaboration Platforms
  • Top 3 Collaboration Platforms Selected by SMBs
  • Top Reasons to Select a Specific Integrated Collaboration Solution
  • Top Reasons for No Plans to Use an Integrated Collaboration Platform
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